Privacy
policy

This policy applies to Best GEO Agency Australia at bestgeoagencyaustralia.com.au. In this policy "we" and "us" means Best GEO Agency Australia.

This policy describes our privacy practices and, where applicable, our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

• Listing requests. The claim form collects your email address, the request type, your message and your consent to store the request. We also record the agency and the site the request is about and the time it was sent.
• Agency listings. We collect business details from public Google Maps listings: business name, address, phone number, website, Google category, opening hours, star rating, review count and the number of reviews at each star rating. Most listings describe companies. Where one person runs an agency, some of these details can identify that person.
• Agency websites. We record the services, industries, platforms, published prices and stated business facts (such as founding year, team size, engagement model and minimum term) that appear on each agency's own website, with the page address and matched words as evidence.
• Analytics. Google Analytics and Microsoft Clarity collect the pages you view, how you arrived, your device and browser, your approximate location, the buttons and links you click, searches you make on the site, and how you scroll and move through pages. Clarity records sessions so we can replay them.
• Visitor source. Your browser stores where you first arrived from and where you last arrived from: the campaign tags in the link (utm_source, utm_medium, utm_campaign, utm_term, utm_content), any Google, Meta or Microsoft click id, the referring site, the first page you landed on and the time. This is kept in your browser's local storage. When you send a claim or correction request, we store it with the request.
• Server records. Our hosting provider records standard details of each request to the site, including requests for agency badges shown on other websites. These details include IP address, browser type, the address requested and the time.

Agency details come from public Google Maps business listings, collected with an automated tool. Each profile shows the date its listing was observed. The directory stores and shows star ratings and review counts only.

The collection tool also returns a small sample of public reviews with reviewer names. That sample stays in working files on our own computers. It is never added to the directory or published.

Services, prices and business facts come from the agency's own website. Our reader visits its homepage and selected linked pages about services, pricing, industries or the agency itself.

• Listing data is used to publish agency profiles and to score, rank and compare agencies by the method on how we rank.
• Request details are used to check and action your correction or removal request and to reply to you about it. We use your email address for nothing else.
• Analytics and recordings show which pages and links people use and where they get stuck, so we can improve the directory. Visitor source tells us which channels bring agencies who claim a listing.
• Server records are used to run the site and keep it secure.

• Listing details are public on this site. An agency's score also appears in the badge the agency can place on its own website.
• Request details stay in our request system. We do not publish them or pass them to the listed agency. We do not sell personal information.
• Cloudflare hosts the website. Railway stores the agency database and listing requests. Google processes Google Analytics data and Microsoft processes Clarity data. These providers process data on our behalf.
• We may disclose information where the law requires or permits it.

Our website and database hosting providers may store or process data outside Australia.

Google and Microsoft may process analytics data in the United States and other countries.

Yes. This site uses Google Analytics 4 and Microsoft Clarity. Google Analytics sets first-party cookies named _ga and _ga_ followed by an ID. Clarity sets cookies named _clck and _clsk, and may set CLID, ANONCHK, MR, MUID and SM. They tell visits apart and join the pages of one visit together. The site sets no other cookies.

Clarity records your session on this site: page views, mouse movement, clicks, taps and scrolling. It applies its masking to sensitive page content. Keep sensitive information out of request messages.

We also send an event when you take a key action: clicking Find agencies, View profile, Visit website, Book a call, Compare or Claim; searching; and sending a claim or correction request, after the site confirms it is saved. Each event carries the event name, the site, the page address, the button's position on the page and the agency it concerns. Events never include what you type into a form.

Analytics only runs on this site's own address. Use the control below to turn it on or off. When it is off, Google Analytics and Clarity do not load, no events are sent, their cookies are cleared and your visitor source is not kept. The choice is stored in your browser. You can also block cookies in your browser settings or install the Google Analytics opt-out browser add-on.

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Access to request details is restricted to authorised staff.

Requests stay in the database after they are resolved, as a record of why a listing changed. Ask us and we will remove your email address from a resolved request.

Google keeps analytics data for the period set in our Google Analytics account. Microsoft keeps Clarity recordings for the period set in our Clarity project.

Agencies can correct listing details through the claim form. Ratings and review counts come from Google and change when the Google listing changes.

To see or correct other personal information we hold about you, send a request through the claim form on the listing it concerns. We may need to confirm your identity first. If we refuse a request, we will tell you why.

Open the claim form, find the agency and choose Remove this listing. The listing stays unchanged until the request is checked. After that it is hidden from every page and kept out of future data runs.

Send the details of your complaint through the claim form on the listing it concerns. We will look into it and reply to you.

If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner at oaic.gov.au.

We do not ask for sensitive information such as health details. Keep it out of request messages. The directory is written for businesses choosing an agency and is not aimed at children.

We update this policy when our handling of personal information changes. The date at the top shows the current version. Our terms of use cover the rest of how the site works.